Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions — Palazzo & Museo Fortuny

1. What are the opening hours of Palazzo & Museo Fortuny?

Palazzo & Museo Fortuny is generally open from 10:00 AM to 6:00 PM during the months of April through October, with the last admission one hour before closing. From November to March, it usually closes at 5:00 PM. The museum is closed on Tuesdays.

2. Can I buy tickets online?

Yes. Visitors can purchase tickets online in advance, which helps avoid waits at the entrance. Tickets are also available at the museum’s ticket office.

3. What facilities are available inside the museum?

Facilities include a ticket office, cloakroom for bags, restrooms, and a museum shop. Large luggage and bulky items are not allowed inside exhibition spaces and must be checked in.

4. Is the museum accessible for visitors with disabilities?

Yes, the museum offers elevator access and is accessible to visitors with mobility needs. However, because the palazzo is a historic building, some areas may have uneven surfaces or limitations.

5. Where is Palazzo & Museo Fortuny located?

The museum is located in San Marco, central Venice, near the Campo Santo Stefano area. It is easily reached on foot from major landmarks or by Vaporetto Line 1, getting off at Sant’Angelo, followed by a short walk.

6. Are there any restrictions on bags or luggage?

Yes. Large bags, suitcases, trolleys, and oversized backpacks are not permitted inside the museum. These must be stored in the cloakroom at the entrance.

7. What can I see inside Palazzo & Museo Fortuny?

Visitors can explore the former home and studio of Mariano Fortuny, featuring his textile creations, paintings, photography, stage design equipment, and original furnishings. The palace itself is part of the experience, with its atmospheric rooms, unique fabrics, and artistic installations.